Good customer service is the basis of any business, but it is something that is often neglected in exchange for more pressing tasks. If you take the time to look after customers then over time you will build your brand loyalty. Customers are more likely to offer repeat custom to businesses that look after them…

It may seem counter-intuitive but late payment of invoices can actually help you to advance your business. Commercial Domestic Investigations has over 25 years of experience dealing with commercial credit collections and we understand the power that a concrete collections procedure can have on both your clients and your business. Building an effective collections policy…

In today’s market the majority of businesses have some form of competition, with the rise of the internet, smart-phones and technology it has become even harder for your business to compete. There are some simple steps that you can take to stand out from the competition. USP Your business may share similarities with hundreds of…

If you are running a small business, traditional job roles tend not to apply, every team member carries out a multitude of work to keep running costs down, but as you become more successful and your business begins to grow it becomes necessary to have specialist staff or departments to be solely responsible for certain…

Late payments are the curse of any business, no matter how big it is. Sometimes it doesn’t matter how much chasing you do or how many resolutions you offer some clients will refuse to make a payment. Instead of wasting time and resources on these clients it can be beneficial to employ the services of…

Speaking to customers directly will always be the best way to solve a problem or resolve an issue; however in today’s busy world email is a more convenient way of communicating with clients. Email can form an important part of any debt recovery procedure when used correctly but like with most things in credit control…

Unfortunately, calling a client and demanding payment is not an effective way to collect a debt. Not only does it look unprofessional, you can end up scaring off your customers. It is difficult not to become cynical when working in credit control but remember that some customers will have a legitimate excuse for not paying…

Credit control is a difficult and time consuming process, having to keep track of invoices, payments and clients that are over their payment terms. There are collection agencies, like Commercial Domestic Investigations, that can assist your debt recovery if it becomes contentious but there are some simple steps that you can take to become more…

It’s common knowledge in the credit control industry that the longer an invoice remains unpaid, the more difficult it will be to collect. At Commercial Domestic Investigations we have shared our tips and advice about how to avoid late payments and what you can do to encourage customers to make a payment. Some problems are…

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