Credit control forms the foundation of any business, without it your business will fail. That is why it is important for your credit control department to run smoothly and efficiently. Hiring a collection agency means that they can deal with pesky debtors and customers that are avoiding you, allowing you to spend time on more important tasks, but a collection agency offers more than just convenience.

Debt collection regulations and procedures are constantly evolving, if your team isn’t fully trained or up-to-date then you risk, not only your relationship with your customer but breaking the law too. That’s where a collection agency, like Commercial Domestic Investigations, can help. A good agency will undergo continuous development, to stay updated with changes in regulation and best practice; meaning that your overdue accounts are dealt with professionally, and most importantly, in line with the law.

The longer an account remains overdue, the more difficult it becomes to collect. Following an effective collection procedure allows you to recognise difficult customers early on in the process, meaning you can pass the debt over to a collection agency as quickly as possible. Being industry experts means that a recovery agency can recover your debt more efficiently than you would be able to on your own.

As we have established, your credit control department is a vital part of your business, and they deal with more than invoice collection, it takes a lot of manpower to run this department and if the majority of the team is spending all day, every day chasing clients and sending them letters then other important tasks will fall behind. Hiring a collection agency can help to conserve time, money and effort and means that you can channel these resources into more important aspects of your business.

At Commercial Domestic Investigations, we understand how difficult it is to remain polite and professional when it comes to dealing with difficult customers, in turn this can damage your business reputation. By using the services of a collection agency, you can take the burden off yourself allowing you to keep a more level-head.

At Commercial Domestic Investigations we invest in our team to ensure that they have the best knowledge of debt collection regulations and can work to industry best practice to recover any overdue accounts. We offer a range of services to assist your credit control team at any point during the debt recovery process, if you want to find out how we can help you, contact our team on 08444 159200 or email