Speaking to customers directly will always be the best way to solve a problem or resolve an issue; however in today’s busy world email is a more convenient way of communicating with clients. Email can form an important part of any debt recovery procedure when used correctly but like with most things in credit control there are some guidelines to follow to ensure that you remain professional.
Respond to emails quickly, you would expect clients to get back to you in a timely manner and so you should extend them the same courtesy. If you don’t then it can draw the process out, making email communication ineffective.
Try not to waffle, keep it short. A shorter email means that the client is more likely to read the whole thing and you can get your point across. It allows you to be clear and concise, removing the risk of confusion or misunderstanding. Make sure that your subject line is succinct and avoid being vague.
Ensure that the email is sent to the relevant people, it shouldn’t be sent to people that don’t need to see it. Most invoices contain confidential or sensitive information and if you are responsible for sharing this with unauthorised people then it can cause major issues.
The telephone still remains the clearest and best way to communicate with your clients, but done correctly and email can help to speed up the recovery process. At Commercial Domestic Investigations, we offer a range of services to help speed up the recovery process, from tracing and investigations to debt collection, our highly trained team can help. Our team is trained to the highest standard and in line with industry best practice to ensure that every overdue account is handled professionally. If you want to find out how we can help you, contact us on 08444 159 200 or email firstname.lastname@example.org.