- Our invoice recovery process is very clear:
- Trace: not only do we use all currently available data sources to trace your debtor we continually review our processes and latest technologies to improve wherever possible to ensure we get the best results.
- Correspondence: refined over the last 30 years we believe our letters & brand recognition make a difference – debtors know we follow up on our letters with personal contact. In addition, each piece of correspondence issued on your behalf is specifically designed to ensure that we have covered all the necessary legal requirements.
- Personal contact: takes many forms, but we will naturally attempt contact through phone calls, video calls and, if necessary, via visits to company premises.
- More complex, higher-value debts often require a more nuanced and strategic approach to resolution. These situations often involve complex dynamics, where both parties may have valid concerns or misunderstandings that need to be addressed. For small businesses, this requires careful handling to recover the owed amount while preserving professional relationships and avoiding unnecessary conflict.
- The process begins with thorough communication, which involves liaising and actively listening to both our client and the debtor. We work to understand each party’s perspective, financial situation, and any underlying reasons for the non-payment. This may include reviewing payment history, contractual agreements, and the current financial position of the debtor.
- By fostering an open dialogue, we can identify potential solutions that meet the needs of both parties. For example, restructuring payment terms, offering discounts for early repayment, or agreeing on partial settlements may provide a practical path forward.
- The goal of mediation is to reach an amicable agreement that avoids the time, cost, and strain of litigation while still achieving the best possible outcome for your business. Mediation is designed to be a collaborative process, and its success often hinges on the mediator’s ability to remain neutral and facilitate productive discussions. If a resolution is achieved, the terms are typically formalized in a legally binding agreement to provide clarity and security for both parties. This structured approach ensures that small businesses can recover debts efficiently and professionally while maintaining their reputation and minimizing disruption to their operations.
- If mediation is not an option, we will advise on options for litigation that may be available – including our unique no-win no-fee service through one of our specialist legal partners.
- We always strive for 100% of the balance and our fees from your debtor. We only accept a lesser amount on your instruction.
