The relationships that you have with your suppliers and your clients are vital. You may have the latest technology or the most well designed website but without strong relationships it means nothing. No matter how successful you are, more business is always a good thing and by creating and maintaining stronger relationships your business may improve exponentially, so what can you do to create lasting relationships?
All about networking
Networking is an important part of business so don’t forget about it. Whilst telephone calls and email are a great tool to provide information to your potential clients, nothing beats face-to-face interaction for building meaningful connections. These are the types of interactions that your clients will remember. Make it part of your working week and carve out some time every week to attend or host a networking event. Try not to target everyone at these events and instead spend time with a few people and have a few meaningful connections. Make a point of staying in touch with the people that you meet, they may not be interested in doing business straight away but may be useful down the line.
Show that you care
It is important to be genuine when establishing relationships with clients, in a lot of cases people do business with people that they like. Be patient and show a legitimate interest in your client and it will pay off in the long run.
Making contact with your clients just because; instead of only when you want something goes a long way. Get to know your client on a personal level and your relationships will grow from strength to strength.
A lot of businesses rely on referrals from clients; if you aren’t getting them then it means your clients are sending referrals elsewhere. Ensure that you are offering a high standard of customer service. Train your team and align all employees to you company values. Ask for feedback from your team to identify you weak spots, this is true of clients too. Ask your clients what you can do to improve. Take the time to evaluate every aspect of your business and make improvements based on the feedback that you have received.
Go the extra mile for your clients; nothing is more disappointing than unfulfilled promises or lack of commitment. Maintain consistency and establish a strong foundation of trust, when people trust you they are more likely to do business with you.
At Commercial Domestic Investigations, we have over 30 years of experience in the debt recovery industry. We understand that to appear as a professional business you need to have procedures in place for invoice collection. Working with a debt recovery agency provides you with an expert solution to which you can escalate any overdue accounts. In general, your clients will appreciate the professional manner that you have dealt with their account and are more likely to do business with you in the future. If you would like to discuss your credit control, contact our friendly team on 08444 159200 or email email@example.com.