Unfortunately, calling a client and demanding payment is not an effective way to collect a debt. Not only does it look unprofessional, you can end up scaring off your customers. It is difficult not to become cynical when working in credit control but remember that some customers will have a legitimate excuse for not paying…

In an ideal world, we all like to believe that we can build a new relationship with a client and it well be long lasting, fruitful and never run into trouble, but sadly we don’t operate in an ideal world and the truth is, client relationship can become damaged for a number of reasons, if…

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